Frequently Asked Questions

Select a question below to find the answer
Home / Frequently Asked Questions
How long will it take me to put Keeogo™ on?

The very first time you are fitted with Keeogo™ there will be two steps: a mechanical adjustment and the software programming.  The mechanical adjustment includes adjusting the frame, contact areas and belt to your body height and weight to ensure comfort and in-sync movement between your body and the device.  The software programming includes adjusting the assistance levels and parameters to your personal needs i.e. more strength for your weaker side.  This first time fitting can take 30 minutes.

Once at home, you can expect to require approximately 5 minutes to put it on  Keeogo™.

 

Do I wear Keeogo™ under or over my clothing?

Keeogo™’s streamlined design is intended to be worn over clothing.

Is it possible to use Keeogo™ for one leg?

Yes, it is possible to use Keeogo™ for a unilateral mobility issue.  However, Keeogo™ is designed to assist the individual’s complete locomotor system and is worn on both legs.  By supplying power and stability to both legs, Keeogo™ reduces pathological walking patterns and gives the user the leg power required to keep on going throughout the day.

Is the unit a one-size-fit-all?

No, the device is adjusted to for each user. In addition, the level of support is adjustable for different movements according to the needs of the person, using a configuration software. It is also possible to control the amount of assistance manually with a control unit.

Can Keeogo™ cause you to lose your muscles in the long run?

Not at all, the device is very well suited for rehabilitation for those who need it. It is possible to adjust the strength that the device provides according to the needs of each person.

Can I drive a car while wearing Keeogo™?

Yes, it is possible to get in and out of a car while wearing Keeogo™ however the power must be turned  off completely while driving.

Is it possible to take a plane with the device on?

Yes, however, you will not be able to pass through the magnetic metal detector with the unit on you. You must go through a manual check. In this case, you will also need a doctor’s prescription.

Does Keeogo™ require a lot of maintenance?

Since it is a high-tech device, it is important to maintain it regularly. Preventive maintenance at 6 months is suggested.

Is it true that Keeogo™ was first developed for the military sector?

Yes, B-Temia started with a research and development program with the Canadian Army. With this program now completed, B-Temia is now focusing on the medical application of their product. The company have signed a license agreement with Lockheed Martin for the military and industrial sectors.

Is the system robust? Can it withstand extreme temperatures and rain?

The device was originally designed for military application, so it is very robust. There is no problem walking outside with the device, during winter in the snow or under light rain. On the other hand, it cannot be used under heavy rain or submerged in water, like any other electronic device.

The device must always be started inside if it is cold outside.

How long are the batteries? How long does it take to recharge them?

The batteries can last from 1 to 4 hours depending on the use and take 1,5 hour to recharge.

What sports can you do with Keeogo™?

It is possible to do all kinds of sports according to your level of comfort. It depends very much on the lifestyle, but also on the general physical form. Some people like to walk and even dance, while others play golf and run, cycle, skate, etc.

Is Keeogo™covered by my insurance plan?

Keeogo™ is a new mobility assistive device and more education is required to create awareness amongst private and public health insurers.   Coverage will vary from one carrier to the next on a case-by-case basis.  However, to start the reimbursement conversation, you will need to provide a prescription and proof of medical condition.  B-TEMIA and our partners would like to help you with this. Please do not hesitate to contact us at 1-866-443-1010.

Is it reimbursed by the RAMQ or private insurers?

Not at the moment, but B-Temia is working on this file. But there is funding available from Health Smart Financial (max $25,000), and the expense is eligible for the non-refundable tax credit for medical expenses in Québec.

No helpful answer? Here are some options

CUSTOMER SUPPORT

If you have specific questions, please feel free to contact us.

Contact us here
Nous joindre

Nous vous reviendrons dès que possible.